TransUnion Offers Free Credit Report to Individuals Affected by HKID Loss
Market-first initiative to help detect fraud risks early and safeguard consumer credit health against identity theft
Global information and insights company and Hong Kong’s leading credit reference agency, TransUnion (NYSE: TRU), today announced the launch of a market-first initiative offering a one-time free credit report per year for eligible individuals who have lost their Hong Kong Identity Cards (HKID)1. This initiative aims to provide affected individuals with immediate visibility into their credit profile during a high-risk window after HKID loss, helping to minimise potential financial losses resulting from identity theft and safeguarding long-term credit health.
According to TransUnion’s latest H1 2026 Update to the Top Fraud Trends Report, identity theft remains a significant threat in Hong Kong, cited as the leading cause by more than one-third (34%) of consumers who reported losing money to digital fraud last year. This comes as Hong Kong recorded the highest median digital fraud loss globally at HK$48,000. Stolen identities can be used to enable unauthorised account openings, fraudulent loan applications and credit overextension, with reported individual losses exceeding HK$2.5 million in recent cases. Yet, data from TransUnion’s Fraud Report shows an alarming reactive response among victims – only 42% reached out to impacted companies such as credit card providers, while even fewer (39%) contacted credit reference agencies for support. This lack of immediate remedial action further amplifies the high-risk window following HKID loss.
To help the public mitigate identity theft risks during this critical window, TransUnion is providing an immediate safety net by offering a one-time free credit report to all eligible individuals in the city. Affected individuals can now claim their report by scheduling an appointment online within 30 days of the loss and presenting the required documentation in-person at TransUnion’s Hong Kong office. This complimentary report serves as a practical and timely tool that gives individuals a clear, comprehensive view of their credit standing to identify early red flags, such as unauthorised accounts opened in their name or unexpected credit checks from unfamiliar financial institutions. It enables swift action – including promptly notifying financial institutions or freezing suspicious accounts – to minimise potential fraud and long-term damage to credit health.
While this one-time credit report provides immediate support, individuals are also encouraged to take additional steps to secure their identity following an HKID loss, such as filing a police report and promptly notifying relevant financial institutions. As identity risk persists well beyond the initial incident, keeping track of your personal credit profile over the long-term through regular monitoring and setting up credit alerts are essential to maintaining ongoing protection.
“Identity theft can happen in a flash – fraudsters can exploit stolen identities within hours to open accounts and secure loans, causing immediate financial losses and potentially long-term damage to credit health,” said Lawrence Chau, Director of Consumer Interactive, Asia Pacific at TransUnion, “Do not let your credit record be a risk – make it your opportunity. As the first credit reference agency to offer this dedicated service to all citizens, this initiative provides individuals with timely visibility into their credit profile during a critical window. Driven by our data-led identity insights, advanced analytics and decades of local experience, TransUnion has long been a pioneer in fraud prevention in Hong Kong. We remain committed to equipping individuals with a comprehensive suite of tools to help safeguard their identities and financial well-being against evolving fraud threats.”
To learn more about how TransUnion supports individuals affected by HKID loss in monitoring and minimising identity theft risks, please visit: TransUnion Offers Free Credit Report to Individuals Affected by HKID Loss
1 For Terms and Conditions, please refer to: TransUnion Offers Free Credit Report to Individuals Affected by HKID Loss
